“hello literally everyone,” the official account of Twitter tweeted this afternoon, after Facebook and its affiliated platforms Instagram and WhatsApp went dark at about 11:40 this morning. The Facebook outage lasted for more than six hours and appears to have been caused by an internal error. But the void caused by the absence of the internet giant illustrated its power at a time when the use of that power has come under scrutiny.
In mid-September, the Wall Street Journal began to publish a series of investigative stories based on documents provided by a whistle-blower.
The “Facebook Files” explore how the company has “whitelisted” high-profile users, exempting them from the rules that put limits on ordinary users. Another article reveals that researchers showed Facebook executives evidence that Instagram damages teenage girls by pushing an ideal body image and that they flagged the increasing use of the site by drug smugglers, human traffickers, and other criminals; their discoveries went unaddressed.
Concerned about declining engagement with their material, Facebook allegedly privileged polarizing material that engaged people by preying on their emotions. It appeared to have encouraged the extremism that led to the January 6 insurrection, lowering restrictions against disinformation quickly after the 2020 election.
Last night, on CBS’s 60 Minutes, former Facebook employee Frances Haugen revealed herself to be the source of the documents. She is concerned, she says, that Facebook consistently looks to maximize profits even if it means ignoring disinformation. Her lawyers have filed at least eight complaints with the Securities and Exchange Commission, which oversees companies and financial markets. Facebook’s vice president of global affairs, Nick Clegg, said it was “ludicrous” to blame Facebook for the events of January 6. Chief executive officer Mark Zuckerberg and chief operating officer Sheryl Sandberg have not commented.
Lawmakers have repeatedly asked Facebook to produce documents for their scrutiny and to testify about the social media platform’s public safeguards. Tomorrow, Haugen will testify before the Senate Subcommittee on Consumer Protection, Product Safety, and Data Security about the effects of social media on teenagers. Her lawyer, Andrew Bakaj, told Cat Zakrzewski and Cristiano Lima of the Washington Post that Haugen’s information is important because “Big Tech is at an inflection point…. It touches every aspect of our lives—whether it’s individuals personally or democratic institutions globally. With such far-reaching consequences, transparency is critical to oversight, and lawful whistleblowing is a critical component of oversight and holding companies accountable.”
Amidst the outrage over the Facebook revelations, technology reporter Kevin Roose at the New York Times suggested that the company’s aggressive attempts to court engagement reveal weakness, rather than strength, as younger users have fled to TikTok and other sites and Facebook has become the domain of older Americans. He notes that Facebook’s researchers foresee a drop of 45% in daily use in the next two years, suggesting that the company is desperate either to retain users or to create new ones.
While the technology Facebook represents is new, the concerns it raises echo public discussion of late nineteenth century industrialization, which was also the product of new technologies. At stake then was whether the concentration of economic power in a few hands would destroy our democracy by giving some rich men far more power than the other men in the country. How could the nation both preserve the right of individuals to build industries and preserve the concept of the common good in the face of technology that permitted unprecedented accumulations of wealth?
While money is certainly at stake in the issue of Facebook’s power today, the more pressing issue for our country is whether social media giants will destroy our democracy through their ability to spread disinformation that sows division and turns us against one another.
When we began to grapple with the excesses of industrialism, lots of people thought the whole system needed to be taken apart—by violence if necessary—while others hoped to save the benefits the technology brought without letting it destroy the country. Americans eventually solved the problems that industrialization raised for democracy by reining in the Wild West mentality of the early industrialists, protecting the basic rights of workers, and regulating business practices.
The leaked Facebook documents suggest there are places where the disinformation at Facebook could be reined in as the overreaches of industrialization were. When Zuckerberg tried to promote coronavirus vaccines on the site, anti-vaxxers undermined his efforts. But one document showed that “out of nearly 150,000 posters in Facebook Groups disabled for Covid misinformation, 5% were producing half of all posts, and around 1,400 users were responsible for inviting half the groups’ new members.” Researchers concluded: “We found, like many problems at FB, this is a head-heavy problem with a relatively few number of actors creating a large percentage of the content and growth.”
“I don’t hate Facebook,” Haugen wrote in a final message to her colleagues at the company. “I love Facebook. I want to save it.”
While most Americans were busy watching Facebook crash—the falling stock took between $5 billion and $7 billion of Zuckerberg’s net worth—drama in Washington, D.C., was an even bigger deal.
Los Angeles Times reporter Sarah D. Wire noted that the rioters who broke into the Capitol on January 6 ran more than 100 feet past 15 reinforced windows, “making a beeline” to four windows that had been left unreinforced in a renovation of the building between 2017 and 2019. They found the four windows, located in a recessed part of the building, Wire wrote, “by sheer luck, real-time trial and error, or advance knowledge by rioters.”
The Select Committee to Investigate the January 6th Attack on the United States Capitol will likely look into this oddity.
The committee has begun to take testimony from cooperative witnesses. Observers expect fireworks on Thursday when former White House Chief of Staff Mark Meadows, longtime Trump aide Dan Scavino, Trump adviser Steve Bannon, and Trump appointee Kash Patel must hand over documents. Trump has vowed to fight the release of any information to the committee. Chair Bennie Thompson (D-MS) says the committee will make criminal referrals for anyone ignoring a subpoena.
Finally, today, the debt ceiling fight got even hotter. While Congress passed a continuing resolution to fund the government through December 3, the issue of the debt ceiling, which stops the government from borrowing money Congress has already spent, remains unresolved. Treasury Secretary Janet Yellen says the government will be unable to pay its obligations after October 18, and warns that a default, which has never before happened, would be catastrophic.
Senate Minority Leader Mitch McConnell (R-KY) insists the Democrats must raise the debt ceiling themselves, although the Republicans raised it three times under former president Trump and added $7.8 trillion to the debt, which now stands at $28 trillion. But when Democrats tried to pass a measure to raise the ceiling, Republicans filibustered it. As Greg Sargent points out in the Washington Post, McConnell is trying to force the Democrats to raise the debt ceiling through reconciliation, which cannot be filibustered. Since they get only one chance to pass such a bill this year, this would force them to dump their infrastructure bill.
McConnell is holding the nation hostage to keep the Democrats from passing a very popular bill, and today, Biden called him on it. McConnell complained that congressional Democrats were “sleepwalking toward significant and avoidable danger,” prompting Biden to demand that Republicans “stop playing Russian roulette with the U.S. economy.... Not only are Republicans refusing to do their job, but threatening to use their power to prevent us from doing our job—saving the economy from a catastrophic event—I think, quite frankly, is hypocritical, dangerous and disgraceful. Their obstruction and irresponsibility knows absolutely no bounds.”
When asked if he could guarantee we would not default on our debts, Biden said, “No, I can’t…. That’s up to Mitch McConnell.” If McConnell doesn’t blink and the Republicans continue to filibuster Democrats’ attempts to save the economy, there will be enormous pressure on the Democrats to break the filibuster.
Meanwhile, every day this drags on, Congress does not pass the Freedom to Vote Act.
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Notes:
https://www.washingtonpost.com/technology/2021/10/03/facebook-whistleblower-frances-haugen-revealed/
https://www.wsj.com/articles/the-facebook-files-11631713039
https://apnews.com/article/facebook-whatsapp-instagram-outage-8b9d3862ed957029e545182a595fdce1
https://www.nytimes.com/2021/10/03/technology/whistle-blower-facebook-frances-haugen.html
https://www.washingtonpost.com/technology/2021/10/04/facebook-instagram-down-outage/
https://www.nytimes.com/2021/10/04/technology/facebook-files.html
https://www.wsj.com/articles/facebook-mark-zuckerberg-vaccinated-11631880296
https://www.politico.com/news/2021/10/01/bennie-thompson-jan-6-panel-subpoena-514940
https://www.politico.com/news/2021/10/04/jan-6-panel-trump-collision-514979
https://www.washingtonpost.com/us-policy/2021/10/04/biden-schumer-debt-ceiling/
I subscribed to your letter yesterday after all the news about Facebook. Now, the first thing I will open in the morning will be the e-mail with your letter, not Facebook. I will still watch your videos (which I love) and keep up with my family, but I have decided to cut WAY back on my FB time.
Although I am on Social Security, and the debt ceiling could impact my income, my biggest concern is the lack of action on the Freedom to Vote Act. I live in Wisconsin, the most gerrymandered state in the union. The Freedom to Vote Act is the only way progressives in our state will be able to have our voices heard.
"Meanwhile, every day this drags on, Congress does not pass the Freedom to Vote Act." My biggest worry.