That is certainly what is happening, from who got bailed out in the "Great Recession" to the fact that I am forced to communicate with my doctors (Optum owns it all) online, got email to to open My Chart but could not, changed password and got a message I could not be verified and to call a number, was on "hold" for 1 hr 50min before giv…
That is certainly what is happening, from who got bailed out in the "Great Recession" to the fact that I am forced to communicate with my doctors (Optum owns it all) online, got email to to open My Chart but could not, changed password and got a message I could not be verified and to call a number, was on "hold" for 1 hr 50min before giving up and got on eventually. But that experience is becoming typical. The largest companies want zero contact with customers, apart from access to their bank account. "Deregulation" means we are increasingly living under the rules that giant corporations set for us. Increasingly they shed responsibilities. How many person-hours are spent on "hold" these days? Increasingly they do as they please.
Who are the real "stakeholders"? Are they not, in the end, all of us? Ultimately all of the inhabitants (human and not) on the entire planet?
That is certainly what is happening, from who got bailed out in the "Great Recession" to the fact that I am forced to communicate with my doctors (Optum owns it all) online, got email to to open My Chart but could not, changed password and got a message I could not be verified and to call a number, was on "hold" for 1 hr 50min before giving up and got on eventually. But that experience is becoming typical. The largest companies want zero contact with customers, apart from access to their bank account. "Deregulation" means we are increasingly living under the rules that giant corporations set for us. Increasingly they shed responsibilities. How many person-hours are spent on "hold" these days? Increasingly they do as they please.
Who are the real "stakeholders"? Are they not, in the end, all of us? Ultimately all of the inhabitants (human and not) on the entire planet?